General Data Protection Regulation
GDPR will apply to all EU states from the 25th May 2018.
GDPR is an EU regulation which has two main drivers:
Our company has always complied with data protection laws and regulations surrounding the use of personal data. However, GDPR means we are having to change a number of our process’s and policies. This document outlines what we have done at to ensure we are fully compliant with the new regulation as from 25th May 2018.
What does GDPR change?
In summary, two things:
Data Controllers and Data Processors at Laundry & Cleaning Finance
A Data Controller states how and why personal data is processed. Laundry & Cleaning Finance a Data Controller and we will be more than happy to provide names should you have a valid request. Please email us asking for the name of your Data Controller.
A Data Processor is the individual who is processing the data. All of our team who are in a sales, operations, finance and marketing roles can process data.
The duty of our Data Controller is to ensure that our processors abide by the law and our processors must abide by these rules and maintain records of their processing activates.
Our Data Controller must ensure that data is processed lawfully (see below “What is Lawful?”), is transparent and used for a set purpose.
Once this purpose has been fulfilled and the data is no longer required, it then needs to be deleted from our systems.
Who we are and our details?
All our company details on our website. At the footer of the home page, there is a section called “Corporate Information.” In this section, our details are under the “Company Information” sub section.
What is Lawful?
Firstly, a person has consented for us to have their personal data and to process it.
Secondly, collecting the data is in our legitimate interest, such as preventing fraud.
How do we get consent from you?
We ask you to submit your email address and click a link which is connected to our CRM system. This then records the data and time your consent was given.
To comply with GDPR, we have to answer the following questions?
When did you give us consent?
The date you have clicked and submitted to the opt-in box.
What did you give consent for?
We work with companies, charities and Government bodies, mainly in the UK, but also elsewhere in the EU. You may be a prospect that is looking for finance, an end user customer of ours where we have arranged a finance facility or a reseller / manufacturer of equipment.
You are giving us consent to market to you no more than once per month and also to communicate about business opportunities we may be working on.
Why do we require consent?
We require consent for our own “Know Your Customer” (KYC) requirements, to reduce fraud and malpractice in our sector. We also need to maintain a commercial relationship over time with all our stakeholders to ensure that we can supply appropriate services and products to you.
How did you give consent?
Via an opt-in box either on this website or via an email we have sent you.
How can I withdraw my consent for you to hold my data?
You have the right to withdraw your consent for us to hold your data at any time. You do not have to offer a reason for this.
Once we have received notice from you to withdraw consent to hold your data, your details will be removed from our system and marketing lists within seven working days.
To remove your consent for us to hold your data, please email us.
Do we have this history by individual person?
Yes, our records will provide history by the individual, not the company or organisation they represent.
When will the consent expire?
We expire consent seven years after it has been given. This period of time is due to companies undertaking lease contracts that can be five years in duration. We have allocated a year prior to a contract potentially being completed and one year after the agreement end.
What is classified as personal data?
Personal data could relate to economic, cultural and mental health information on yourself. We do not hold any of this data.
What data we hold and why? Profiling and collection of other personal data
Profiling means any form of automated process of personal data to evaluate certain aspects relating to a person to analyse and predict their interest, behaviour, health and location. We collect information on:
Who do we share our data with, selling or offering of your data to third parties (1)
We will not sell your personal data to any third parties without your written consent.
We will use your personal data for undertaking credit approvals and certain data will be stored for:
(1)The only third party companies we share data with are:
Finance companies that offer leasing and finance facilities. Even then, this will only be done at a time when we are looking at a specific business opportunity or when we have been requested this information due to a dispute, default or problem in general.
Companies in our group, defined by where there is a common directorship or shareholding.
Holding of “Special Personal Data” also known as “Sensitive personal Data.”
This relates to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and health or sex life.
We not hold or collect any of this data.
Passports and Driving Licences do not form part of sensitive data.
Where information on the data subject/customer is obtained from a source other than the data subject/customer, what that source is.
There will be instances where we obtain data from a third party. Often, this is where a supplier we deal with passes up information on a prospect they are working with. We will data load and keep this information to help in obtaining a credit acceptance as long as the information is appropriate to our needs. Should you request it, we will be more than happy to disclose what information we hold and the third party we received it from.
What is soft Opt-in?
Soft opt-in is a term used to allow us to communicate with an individual even though they have not actually opted in as from the 25th May 2018. An individual could be a prospect, customer or supplier with whom we have spoken to about leasing. Under the soft opt-in rules, we are allowed to communicate with this individual via email as long as the subject matter is related to leasing and asset finance.
The soft opt-in ruling can be deemed to be ambiguous. We have interpreted this section under the new GDPR rules that we can communicate with individuals via their personal email account or mobile phone if we can clearly demonstrate we have communicated with them in the past about a relevant subject matter.
What have we done to comply with the new GDPR ruling?
Your rights as an individual
The GDPR includes the following rights for individuals:
You can remove consent, for any reason at any time by emailing us
Should you have any questions regarding GDPR and your data at please email us and a Data Controller will get back to you within two working days.
In the event of a security breach
We take data security very seriously and use best endeavours to ensure the systems and procedures we follow provide us with a high level of data security. Should a data breach occur, we will analyse the situation and report it to the necessary authorities and communicate with any individuals that may have been affected.
We look to report this information to the Information Commissioners Office with 48 business hours and communicate with any individual affected within 72 hours.
Filing a Complaint
We hope that you will not find it necessary to file a complaint against our company with reference to Data Protection. Should you feel it appropriate, you will need to contact:
Organisation Information Commissioners Officer
Website address http://www.ico.org.uk
Telephone You can call their helpline on 0303 123 1113
Who are the ICO? The ICO are the UK’s independent authority set up to uphold information rights in the public interest promoting openness by public bodies and data privacy for individuals.